To use a Teal Digital Planner, you need a free personal Microsoft account and the OneNote program. OneNote is a free application available for download on Windows, Mac OS, iOS, and Android from the OneNote download link.

Every free personal Microsoft account comes with 5 GB of OneDrive storage, and 1 TB of storage is available with the Microsoft 365 personal plan at $6.99/month. Link to the Microsoft Plan: Microsoft 365 Products

All Teal Digital Planners for OneNote need to be imported or shared to your OneDrive account before you can use them. By uploading the Teal Planner to your Microsoft OneDrive account, you can access it on any of your mobile devices with the OneNote app installed. This includes devices running Windows, Android, or iOS.

A video detailing this process is available on our Tutorial Page. This is a one-time process that should be completed on a PC or Mac computer. Tutorial Page

Yes, you need Microsoft 365 for your OneNote planner to sync to your other devices. OneNote is a part of the Microsoft Office suite, and syncing across devices requires a Microsoft account and a subscription to Microsoft 365. With Microsoft 365, you can sync your OneNote notebooks across all your devices, including Windows, Mac, iOS, Android, and the web. However, a free plan is available for a personal Microsoft account, which comes with 5 GB of OneDrive storage. Please check your OneNote planner’s file size and ensure you have enough space on your OneDrive. Without a Microsoft 365 subscription, you can still use OneNote, but syncing across devices will not be possible. However, there are third-party apps available that can help you sync OneNote with other planning apps, such as Planner or Todo.

Since some OneNote planners have large file sizes (the average planner size is 207 MB), it may take a few minutes to upload depending on your internet speed. If the upload takes hours or seemingly never ends, there are a couple of possible reasons:

• You may not have enough space on your OneDrive. All personal accounts come with 5 GB, and Microsoft Office 365 accounts come with at least 1 TB. Please check the file size of your OneNote planner and ensure you have enough space on your OneDrive.

• Try importing the files on a computer and not a mobile device. For optimal results, initially upload the Teal Planner OneNote notebook through your desktop app on a PC or Mac, saving it in an accessible location with the correct file format. Even if you plan to use it exclusively on your mobile device, such as an iPad, it is highly recommended to perform the first-time installation on your desktop.

• Try using a different browser such as Google Chrome or Microsoft Edge. The OneNote Importer upload is browser-sensitive, with Windows Internet Explorer not supporting notebook exporting. Users may encounter download errors with certain Safari and Firefox versions. It's advisable to use Google Chrome or Microsoft Edge on Windows 10 for optimal performance.

• Make sure pop-ups are enabled for your browser. If your browser blocks pop-ups automatically, then the upload may not be completed, and your notebook may appear to be importing endlessly. Please make sure you click "Upload" when the pop-up window appears.

• Try method #2 using a (.onepkg) file. This method only works for Windows users with all versions of OneNote except Windows 10. If you have the option on your Windows computer to upload your Teal Planner by opening (.onepkg), do this preferred method the first time. Please refer to method #2 opening .onepkg files in your user manual and our website support page.

• Copying the sections to a new notebook . Consider copying the sections to a new notebook as an alternative method (#3) if other options fail. This process may take longer but serves as a viable solution when all else fails. Note that it has limitations; refer to your user manual and our website support page for details.

When the error message "The selected folder is not a valid OneNote notebook" appears, it usually indicates that the wrong folder, such as the compressed one, was selected. Ensure you've extracted the files and chosen the folder containing (.one) files during the import. The OneNote Importer tool requires an unzipped file with the (.one) extension, so unzip the planner notebook folder as the first step before importing it to OneDrive through the Importer link.

Unzip the Planner file with a right-click, choosing "extract here" or "extract files." After the OneNote Importer tool loads in your browser, click Import, and navigate to the location of your unzipped Teal Digital Planner file. Upload the ENTIRE folder to preserve the planner structure.

❗ To avoid errors, do not attempt to open and load planner files partially. Instead, select the ENTIRE folder, preserving the structure of sections, subsections, and pages. Clicking on the Teal Planner folder won't display files; it appears empty with only a recycling bin folder. This happens because your internal file explorer doesn't recognize these file types. Rest assured, I'll confirm the presence of Teal Planner files. Your correct step: unzip the teal planner folder, select the entire folder, and click Upload.

The error message "Cannot edit notebook because it's in archive mode (Read only)" typically appears when the OneNote notebook is in read-only mode, preventing any changes. This occurs if the notebook is saved in a compressed folder or manually copied to OneDrive.

Manually copied to OneDrive: You moved or saved the (.one) files (unzipped OneNote Teal Planner files with the extension (.one)) to your OneDrive account. For instance, did you drag and drop the (.one) files to OneDrive?

Solution 1: Opt for the proper installation process using either Method #1 Importer Tool or Method #2 opening (.Onepkg) files through your OneNote desktop. Refer to your PDF user manual or watch our tutorial video on our website support page for guidance.

If the first issue doesn't apply to you, you can explore the following solutions:

Solution 2: Open the Notebook Through OneDrive Online

1. Close the notebook on your OneNote program on your desktop and wherever else you have it open (i.e. iPad, tablet, phone, web browser).

2. Head over to www.onedrive.live.com or www.onenote.com/notebooks. You may need to sign into the Microsoft account you had imported the planner to first if you aren't already signed in.

3. Find the planner you had imported and double-click on it to open it within your web browser.

4. On the menu bar, click on the "Editing" button and select "Open in Desktop App". This should open the notebook in your OneNote program. Make sure you close the browser page once you are finished.

If you encountered the error message "That Microsoft account doesn't exist" while attempting to sign in before the import process, you may be using a SharePoint or business account. Currently, Microsoft only permits the import of OneNote notebooks to personal Microsoft accounts, excluding business, SharePoint, or school accounts. However, you can still upload the Teal Planner OneNote notebook by either opening (.onepkg) files for Windows users or uploading the planner to your personal OneDrive account and then sharing it with your business account with editing rights. Refer to the "Limitation of Microsoft Business SharePoint & School Account" section in your user manual.

If the page is blank when you try to access the online OneNote Importer link it may be because your language is not set to English. Try to change your language to English first then access the link on this page.

Export and import OneNote notebooks

Importer Link

Google Chrome: Open Google Chrome and go to the web page you want to translate. Right-click anywhere on the page and select "Translate to [language]" from the context menu. If you want to change the default language, go to Chrome Settings > Advanced > Languages > Language and add the language you want to use. You can also select the language you want to use from the drop-down menu under "Chrome's language."

Microsoft Edge: Open Microsoft Edge and go to the web page you want to translate. Click on the three horizontal dots in the upper-right corner of the browser window and select "Settings." In the left-hand menu, select "Languages." Click on "Add languages" and select the language you want to use. Microsoft Edge: Open Microsoft Edge and go to the web page you want to translate. Click on the three horizontal dots in the upper-right corner of the browser window and select "Settings." In the left-hand menu, select "Languages." Click on "Add languages" and select the language you want to use.